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TENGRIONLINE

Help Center

Support

Stuck on something? We've got you. Fill out the form below or reach us directly on Discord.

Support Ticket

Fill out the form and we'll get back to you within 24 hours.

Include your character name, the time it happened and a screenshot link if you have one, and we'll solve it much faster. 0/4000

Contact Channels

  • Discord

    The fastest way to get an answer. Open a ticket in the support channel.

    Join our Discord

  • Email

    Written requests for topics other than accounts and payments.

    [email protected]

  • Guide & FAQ

    Chances are the answer to your question is already in the guide.

    Go to the guide

Average Response Times

Account & password
~6 hours on average
Game login issues
~12 hours on average
Silk & store
~24 hours on average
Player reports
48 hours after review

These are averages, weekdays and weekends combined. Replies may take longer on maintenance days.

Password Reset

Forgot your password? Choose "Password / security" as the topic and include your username and registration email. Adding your character name and approximate sign-up date helps us verify your identity faster.

Our team will never ask for your password

Ignore anyone claiming to be staff who asks for your password, email or verification code. Report anything suspicious to us with a screenshot.